Business

Yango under fire as commuters face harassment, poor customer service

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Digital Desk

1 year ago

ISLAMABAD: Yango, a ride-hailing app, has drawn severe backlash for its unsatisfactory service as commuters complained regarding the harassment they faced from riders and disappointing customer support service.

Many commuters on social media shared their stories regarding their “pathetic” experience with Yango riders and the customer service, which fails to address their concerns.

As per the users’ experiences shared on social media, the Yango riders demand more fare than the actual, and some customers faced problems as their drivers keep harassing them even after the ride.

Taking on the Facebook page, Voice of Customer, a female user, asked for the legal remedies as she has been facing “a constant harassment from the taxi driver of Yango.”

Another commuter, Saadiyah Naeemi, shared that a Yango courier, after two days of delivering a parcel to her, started sending explicit pictures and videos on her WhatsApp.

“I blocked him of course, and also reported the incident on the support,” she wrote, adding that the harasser started sending her nude photos and videos from another number and calling her.

However, she said that upon reporting the incident to the Yango support service, she received “constant automated replies and they kept closing her support ticket without any resolution.”

They have not yet filed any complaint against this rider nor have they done anything to ensure this does not happen again, she wrote while lamenting Yango Pakistan for “beyond pathetic” support.

Apart from the harassment, the drivers demand additional money after the completion of the ride.

A user, sharing his experience on Facebook, wrote, “I booked ride with this rude driver and my fare was shown as Rs794 when he dropped us, he demands Rs1064 and making lame excuses like it’s our peak hour,” the customer wrote on the social media site.

Another commuter said that after the ride completion, the rider showed him the fare on his phone, and he paid that without asking for change.

“Later, I received a notification from Yango asking for feedback on my ride, and I was surprised to see that the actual fare was significantly lower than what the driver had shown me,” the customer, Abdullah Faiz wrote.

According to Faiz, he attempted to contact Yango’s support, but their response was completely unsatisfactory. “Moving forward, I will avoid using Yango,” he added.

Another customer expressed the ‘worst experience’ with the ride-hailing, saying that the rider denied accepting the discounted fare, he received due to a promo code.

“After the promo code, the total fare showed on the app was Rs520. But when I reached my destination, the rider asked for the full price, which was Rs780, as they don’t get any bonus from Yango at all,” he wrote on Facebook.

One of the customers, who runs an online business, said that he booked a ride with Yango to “deliver a product to an address just 20 minutes away from his location.”

“After an hour, I received a call from my customer, who told me he hadn’t received the parcel, even though the app showed it as delivered,” he complained, adding that the rider also blocked his contact number.

The customer added that he contacted Yango’s helpline but despite their constant promises of security and customer service, all they said was that they were trying to reach the rider but couldn’t get through.

A user, named Haroon Abubakar, shared Yango’s parcel service scam. He wrote that the rider, before reaching the recipient, marked it as ‘Returning to Sender’ in the app — even though he actually delivered it.

“Because of this, the fare jumped, which was clearly a trick to overcharge the user,” he said, adding that the Yango customer service also refused to acknowledge the issue and kept saying that everything is fine.

Digital Desk