NADRA to introduce self-service machines for public

KARACHI: The National Database and Registration Authority (NADRA) has announced its plan to set up self-service kiosks, self-service machines in Karachi with the aim of streamlining the process of renewal of expired smart National Identity Cards (NICs) and facilitating the re-issuance of NICs.

The initiative is aimed at enabling citizens to easily obtain their NICs without facing long queues and long waiting periods. Furthermore, citizens will have the ability to perform biometric verification, take photographs, and submit necessary documents for the application for smart computerized NICs without the need for an operator.

Through these automated kiosks, citizens will be able to finalize the application procedure for both renewal of NICs and re-issuance of lost cards.

Initially, the service will be available at NADRA’s mega centres, with plans to expand to railway stations, airports, shopping malls, and educational institutions in the future.

After submitting their details, citizens can expect to receive their NICs, B-Forms and other documents at the address provided within 15 days.

After a successful trial period, these self-service machines will be installed at mega centres in Karachi, before being extended to more sites. NADRA plans to add a Point of Sale (POS) system in the coming phase to enable payments with credit or debit cards.

Earlier, NADRA had showcased its latest biometric innovations during its maiden appearance at Ideas 2024 in Karachi.

During the exhibition, NADRA showcased the latest biometric registration and verification devices, which have been locally assembled through a joint development effort of NADRA Technologies Limited and National Radio and Telecom Corporation, a press statement issued here read.

The authority added that these devices include locally assembled all-in-one handheld biometric tablets, mobile enrolment kits, self-enrolment kiosks and contactless iris cameras.

“These devices are designed to support a modern national identification system, enhance border control procedures, and streamline public service delivery, with a focus on usability, security, sustainability and affordability.”