NEPRA launches ‘Asaan Approach’ app nationwide to simplify electricity complaints

ISLAMABAD: To address the growing concerns of electricity consumers in Pakistan, the National Electric Power Regulatory Authority (NEPRA) has announced the launch of the ‘NEPRA Asaan Approach’ app.

According to a NEPRA spokesperson, the app will be available nationwide starting tomorrow. The ‘NEPRA Asaan Approach’ app allows users to file complaints about electricity issues and track their progress using a unique tracking ID generated upon submission.

Moreover, The NEPRA Asaan Approach app streamlines the process of registering complaints about electricity issues, including power outages, fluctuations, electrical fires, line faults, and billing discrepancies. It enables users to file complaints quickly and track their progress in real time, improving the efficiency and convenience of the complaint process.

The app will be a crucial part of NEPRA’s strategy to offer multi-channel service delivery to electricity consumers throughout Pakistan.

In related news, a laborer from Dina Ladhar, Jhelum, Punjab, was stunned to receive an electricity bill of Rs 1.8 million for July, despite having paid a bill of Rs 56,000 the previous month after taking a loan.

The laborer, who earns Rs 1,000 daily, expressed his disbelief at the exorbitant amount. The Islamabad Electric Supply Company (IESCO) has stated that they are working to contact the affected individual.