How to register deduction complaint at BISP

ISLAMABAD: The Benazir Income Support Programme (BISP) published its updated complaint process, which starts from today, when beneficiaries should report any unauthorized stipend deductions through official channels.

The reason behind this action is to stop fraudulent activities while protecting transparent cash distribution processes throughout Pakistan. The beneficiaries who face unlawful BISP payment deductions need to follow these instructions for their assistance.

1. Fill out the Official Complaint Form

• Write your full name
• Enter your CNIC number.
• Provide your mobile number
• Mention the complete details of the deduction.
• Collect the form from the nearest BISP Tehsil Office

2. Visit the Nearest BISP Tehsil Office.

• Go to the closest BISP Tehsil Office.
• Submit your filled form to the complaint/help desk.
• Meet an authorized BISP representative for verification

3. Verification and Investigation

• BISP staff will review your complaint.
• The case will be sent for field or system verification.
• If the complaint is proven true, strict action will be taken against the responsible individual

4. Refund of Deducted Amount.

Once verified, the deducted stipend will be returned to you

Further instructions will be shared via your registered mobile number

Important Instructions Before Filing a Complaint

BISP has advised beneficiaries to keep the following points in mind. The following rules for BISP service operation require beneficiaries to follow these guidelines.

Bring your original CNIC. Ensure your mobile number is active. Do not rely on agents or middlemen. Ask the BISP staff for assistance if you cannot fill out the form. Never share personal information with unauthorized individuals.

Official Helpline and Platforms. For more information or assistance, beneficiaries may contact. BISP Helpline 0800-26477 Official Website www.bisp.gov.pk Social Media @bisp_pakistan X Facebook Instagram Purpose of the New Guidelines: With a rise in complaints.