inDrive blocks accounts after uncovering a major scam targeting courier drivers across Pakistan. The company has removed over 80,000 accounts linked to fraudulent activity, following reports of riders losing up to Rs. 30,000.
The scam involved individuals pretending to be military officers, instructing riders to transfer cash under false pretences. Victims reported receiving delivery requests from in-app users with military ranks, often for short trips priced unusually high.
At a press briefing in Lahore, Awais Saeed, inDrive’s Country Manager for Pakistan, said the company launched an internal investigation after multiple riders reported losses. “We noticed a clear pattern and reported it to the National Cyber Crime Investigation Authority (NCCIA) in Islamabad,” he said.
The company assisted authorities by sharing data and behavioural analysis, which helped identify suspects now in judicial custody. The investigation continues under NCCIA supervision.
How the Scam Worked
Scammers typically used in-app names like Captain or Major and set pick-up points near cantonment areas, especially in Karachi. Riders were asked to collect parcels from stores or supermarkets. Once in contact, callers requested cash transfers through JazzCash or Easypaisa, claiming the parcel could only be released after payment.
If riders hesitated, scammers pressured them with higher payments or urgent messages. In some cases, riders transferred up to Rs. 30,000. After the payment, the scammers blocked contact numbers, and the delivery addresses were fake.
InDriveCompany Response
To prevent further incidents, inDrive blocked accounts using military titles, abbreviations like Cap and Maj, and other suspicious phrases. Over 80,000 accounts were removed. Only a few users reported being mistakenly blocked.
The company also launched awareness campaigns, urging riders not to make payments on behalf of customers and reminding them they can cancel rides without penalty. Monitoring of unusual fare patterns has been strengthened in major cities.
