PTA issues advisory for WhatsApp users linked to inactive SIMs

ISLAMABAD: The Pakistan Telecommunication Authority has issued an important advisory for WhatsApp users across Pakistan, warning that accounts linked to inactive, blocked, deactivated, or unregistered SIM cards could soon become inaccessible.

In its advisory, PTA stressed that mobile numbers are now a key part of a user’s digital identity and must remain active and properly verified to avoid service disruptions.

The authority warned that users whose WhatsApp accounts are connected to invalid or inactive SIM cards risk losing access to their chats, contacts, account data, and other personal information.

PTA urged citizens to immediately verify whether the mobile number linked to their WhatsApp account is registered in their own name and associated with an active SIM card.

The telecom regulator further advised users to shift their WhatsApp accounts to a verified SIM if their current number has become inactive or unregistered.

Officials cautioned that failure to update account details on time could result in unexpected logouts and difficulties in restoring account access.

PTA also directed users to visit their nearest mobile franchise or customer service center if biometric verification or SIM re-verification is required.

According to the authority, biometric verification remains essential for securing communication services and preventing unauthorized use of digital identities.

In its awareness campaign, PTA emphasized the importance of digital security and urged citizens to stay informed through its official platforms and digital assistant service available on WhatsApp at 0315-0055055.

The campaign carries the slogan: “Protect Your WhatsApp. Protect Your Digital Identity.”