ISLAMABAD: A recent survey conducted by Daily Ausaf has identified the Muslim Commercial Bank (MCB) and Allied Bank Limited (ABL) as the worst banks in Pakistan in terms of service.
The survey highlights the dissatisfaction of customers with the services provided by these banks.
MCB and Allied Bank ranked lowest in customer satisfaction, with many customers expressing frustration with their services.
The survey between MCB, Allied Bank, and Alfalah Bank showed that 50% of people voted for MCB as the worst bank, while 28% voted against Allied Bank.
The survey reveals customers are unhappy with the banks’ customer support, online banking services, and overall experience.
Users have been sharing their disappointing bank experiences on social media.
In a post on Facebook, user Eisha Asif expressed extreme disappointed with poor service of Allied Bank (ABL) application.
“Since March, I have been facing constant problems — the app goes down during transactions, I don’t receive OTP, and transfers are either delayed or don’t happen at all. This is unacceptable from a bank that claims to provide reliable digital banking,” she wrote in a post.
Another user, Mehvish Perveen, sharing her experience with ABL application, stated, “Allied Bank Limited is the most irritating app this.”
“What’s happening with my abl app. I have already verified there demand many times and even after there verification call after 2 hours when ever I tried to pay my utility bill it still asks the same,” she wrote.
Several users also expressed deep dissatisfaction with the Muslim Commercial Bank (MCB), regarding their mobile application and other services.
One user, Muneeb Amjab expressed frustration with the bank for not resolving complaint regarding the issued in MCB live app.
“It’s stuck on Activation in Progress and won’t proceed. Despite repeated follow-ups, they’ve just been stalling me, saying there’s some error in MCB Live, but they haven’t provided any solution yet,” he wrote.
Another Facebook user, Saba Faheem, took a jibe at MCB regarding the delay and mismanagement in the issuance of my MCB Silver Debit Card.
She requested a thorough investigation into the matter and demanded an apology for the inconvenience caused, and a solution that ensures my debit card is issued without further delay.
