LAHORE: In a move to enhance public convenience, the Safe Cities Authority has announced major improvements to the e-challan system, which will allow citizens to easily view, review and pay traffic fines on their mobile phones.
According to officials, the previous system that required citizens to send emails for corrections and queries has now been discontinued.
Instead, all e-challans will now be sent directly to the phone numbers registered in the Excise Department’s database via WhatsApp.
Citizens will be able to view the number of challans issued against them directly on their mobile devices, along with images captured from traffic cameras.
A secure payment link will also be provided via WhatsApp, allowing users to make quick and efficient payment of fines.
Additionally, the Safe Cities website has been upgraded with new features. A dedicated “Review” button has been added next to each challan, allowing users to submit correction requests online. The technical team will review and immediately cancel the incorrect invoice if found to be correct.
Officials stressed that these upgrades are aimed at making the process more transparent and user-friendly. Payments can still be made through the official website of Safe Cities, offering multiple options for public convenience.
